Consent Form Information for Physiotherapy & Data Processing

1. Physiotherapy Treatment

You will receive treatment to improve your physical health, which may include:

• Exercise therapy to restore movement and strength.
• Manual therapy (joint mobilisations or massage).
• Therapeutic modalities (heat, cold, ultrasound, etc.).
• Education and advice on posture, lifestyle, and self-care.

You are free to ask questions and stop treatment at any time.

2. Use of Your Health Information

We will collect and use your health information to provide the best care for you. This may include:

• Personal details (name, contact, medical history).
• Assessment and treatment records.
• Results from tests or referrals.

Your information will be shared only when necessary, in line with UK GDPR, and stored securely. Your health records will be kept for at least 8 years (until you turn 25 if under 18) and securely deleted thereafter.

3. Communication with You

We may contact you by phone, text, or email for appointment reminders and updates. You can opt-out at any time.

4. Voice Recording for Staff Safety and Treatment Accuracy

In some cases, voice recording may be used for:

• Staff safety (e.g., history of threatening behaviour, aggression risk).
• Treatment clarity (e.g., significant language barriers, significant memory issues).
• Protection against complaints or legal reasons (e.g., in cases involving complex or legal matters where additional support may be necessary).

You will be informed and asked for verbal consent before recording. You can refuse without affecting your treatment. In certain situations, voice recordings may be made without consent if there is an immediate risk to staff safety (legitimate interest) or for safeguarding purposes, especially with vulnerable individuals (safeguarding provision). Voice recordings are stored securely and deleted after 8 years (or until you turn 25 if under 18) or until the matter is resolved or no longer necessary for legal purposes.

5. Your Rights

• Full understanding of your treatment and data use is important. You can ask questions at any time.
• Verbal consent is required before each session. You can withdraw consent at any time without affecting your care.

GoMove Physio may change its consent form information from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 13 May 2025.