GoMove Physio: Patient Service Plan Agreement
At GoMove Physio, we are dedicated to providing high-quality healthcare. In return, we ask our service users to:
Please review the following terms and conditions. GoMove Physio reserves the right to update these terms periodically. These terms are effective from 14 April 2025.
Consent to Treatment
Before any assessment or treatment, your physiotherapist will explain the procedure and obtain your consent. You are encouraged to ask questions and provide relevant information. With your permission, we may also communicate with your GP to ensure continuity of care.
Initial Consultation
During your first appointment, your physiotherapist will:
Follow-Up Appointments
We offer two types of follow-up sessions:
Your physiotherapist will recommend the type of session based on your progress and preferences.
ChairFLEX Exercise Class
How to Join:
Note: ChairFLEX is a fitness class, not a rehabilitation programme. For specific rehabilitation needs, please book a physiotherapy consultation.
Video Recording
Some virtual exercise classes, including ChairFLEX, may be recorded for educational, training, and promotional purposes. By attending a virtual class, you grant GoMove Physio the right to record, use, and distribute footage that may include your image, voice, and likeness.
If you do not wish to appear in recordings, please disable your camera and microphone.
Recording Restrictions:
Liability Disclaimer for Virtual Exercise Class
By participating in virtual exercise classes, you acknowledge the inherent risks of physical activity, including injury or discomfort. You are responsible for ensuring you are in suitable physical condition before participating.
GoMove Physio is not liable for any injuries, damages, or losses incurred during or after a virtual class. If you experience pain or discomfort, stop immediately and seek medical advice.
Participation is voluntary, and by attending, you waive any claims against GoMove Physio related to personal injury or property damage.
Zero Tolerance Policy
GoMove Physio follows the government's 'Zero Tolerance' campaign for health service staff. Our staff have the right to provide care without fear of abuse or violence.
Unacceptable Behaviours Include:
Aggressive behaviour may result in immediate service termination without refund, removal from our service list, and police involvement if necessary.
Payment & Late Payments
We encourage you to book appointments via our Online Booking System for a seamless experience. If you cannot book online, please request an invoice via email for advanced payment.
For insurance-related appointments, invoices will be sent after each session.
Additional Travel Fees
If a travel fee is missed, an invoice will be sent separately.
Discounts
Partnership Discount:
Follow-Up Packages:
Group Booking:
Rescheduling & Cancellation Policies
24-hour Rescheduling Policy:
48-hour Cancellation Policy:
If you’re unwell (non-emergency):
Hospital or serious emergencies: No charge if informed at least 2 hours in advance. Full fee may apply if not informed in time, but we will reschedule once you're better (hospital note required).
Bundle Policy
Attendance Policy
Thank you for choosing GoMove Physio. Your cooperation ensures the best care for all service users.
Copyright © 2022 GoMove Physio - All Rights Reserved.
We're introducing a FREE monthly virtual chair-based exercise class designed to boost energy, maintain strength and bring joy to adults registered with a GP in Torbay, UK.