Privacy Policy

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GoMove Physio respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you. 

GoMove Physio may change its privacy policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 26th of November 2022.
 

1. IMPORTANT INFORMATION AND WHO WE ARE 

PURPOSE OF THIS PRIVACY NOTICE 

This privacy notice aims to give you information on how GoMove Physio collects and processes your personal data through your use of this website, including any data you may provide through this website.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER 

David Cabiong, owner of GoMove Physio, is registered as the data controller with the UK Information Commissioner's Office (ICO), registration number  ZB451509.

CONTACT DETAILS 

Our full details are:

Owner: David Cabiong

Trading Name: GoMove Physio

Email address: gomovephysio@gmail.com

Contact Number: +44 7380863650

THIRD-PARTY LINKS 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

•      Identity Data includes [first name, maiden name, last name, title, date of birth, address, GP details].

•      Contact Data includes [billing address, email address and telephone numbers].

•      Financial Data includes [bank account and payment card details].

•      Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].

•      Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].

•      Usage Data includes [information about how you use our website, products and services].

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We collect Special Categories of Personal Data about you this includes, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA 

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel the service you have with us but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED? 

We use different methods to collect data from and about you including through:

•      Direct interactions. You may give us your identity, contact and financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

•      Fill out your initial assessment form

•      During the course of your treatment

•      When contacting other medical professionals

•      Book an appointment online or over the telephone

•      Give us some feedback.

•      Undergo a physiotherapy assessment, physiotherapy records are maintained on a booking and notes system using a secure laptop.

•      Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. 

4. HOW WE USE YOUR PERSONAL DATA 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

•      Where we need to perform the contract we are about to enter into or have entered into with you.

•      Where we need to comply with a legal or regulatory obligation.  

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA 

We will use your personal details to maintain your medical records, which we are required to provide by law. 

NEWS, UPDATES & PROMOTIONAL OFFERS FROM US 

We  will never pass this to third parties for marketing purposes. 

If you're not subscribed to us, we may send you emails regarding any essential service news and updates via email.

If you choose to subscribe to our website, we may send you promotional and marketing contents via email. If you no longer want to be sent any marketing emails, please kindly email us at gomovephyio@gmail.com with the word 'STOP'.

COOKIES 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

CHANGE OF PURPOSE 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA 

We may have to share your personal data with:

•      Your GP.

•      Your consultant

•      Anyone you request us to share your personal data with e.g., sports coach, carer, family member.

6. INTERNATIONAL TRANSFERS 

We do not transfer your personal data outside the European Economic Area (EEA).

7. DATA SECURITY 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

8. DATA RETENTION 

HOW LONG WILL YOU USE MY PERSONAL DATA FOR? 

By law we have to keep basic information about our customers in order to maintain accurate physiotherapy record. If you are over age 18 we legally have to keep your records for a period of 8 years. If you are under the age of 18, we are required to keep your records until your 25th Birthday (or 26th Birthday if you are aged 17).

In some circumstances you can ask us to delete your data if beyond the legally required timescales outlined above.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for educational, research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. 

•      [Request access to your personal data].

•      [Request correction of your personal data].

•      [Request erasure of your personal data].

•      [Object to processing of your personal data].

•      [Request restriction of processing your personal data].

•      [Request transfer of your personal data].

•      [Right to withdraw consent].

If you wish to exercise any of the rights set out above, please Contact us.

NO FEE USUALLY REQUIRED 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. GLOSSARY 

LAWFUL BASIS 

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

YOUR LEGAL RIGHTS 

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.