Book Online
Book an appointment via our Online Booking System for a seamless experience.
Please request an invoice via email for advanced payment if unable to book online. Initial assessments could be requested to be paid via tap-and-pay during the day, but follow-ups require advance payment.
*Additional travel fee applies for bookings outside of Torbay (please include when booking online)*
We’ve set dedicated days for different areas to ensure timely appointments and reduce travel emissions. Booking on your area’s scheduled day means more available slots, less travel time and a positive environmental impact!
Additional Travel Fees
- Standard Service Fees: Apply only to bookings within the Torbay area.
- Bookings Outside Torbay (e.g., Newton Abbot, Teignmouth): Please book the appropriate travel fee separately.
- Follow-Up Bundles: If you live outside Torbay, ensure you book a travel fee for each follow-up appointment.
- Incorrect or Missing Travel Fees: If the travel fee is not added or the wrong distance is selected, you may receive a separate invoice via email.
- Travel Fee Calculation: Travel fees are based on distance from Torquay. Use Google Maps for reference to ensure accuracy.
24-hour Rescheduling Policy
- Rescheduling with 24+ hours’ notice: No charge.
- Rescheduling within 24 hours: 50% service fee applies for your next appointment.
- One-time reschedule rule: You can reschedule once per appointment. After that, the full fee applies for further changes.
48-hour Cancellation Policy
- Canceling with 48+ hours’ notice: No charge.
- Canceling with less than 48 hours’ notice: Full appointment fee applies.
Illnesses & Emergencies
- If you're unwell (non-emergency):
- Notify us at least 12 hours before your appointment: Reschedule with no additional charge or 50% service fee applies if you decide to completely cancel the appointment.
- Less than 12 hours' notice: Full fee applies.
- Hospital or serious emergencies: No charge if informed at least 2 hours in advance. Full fee may apply if not informed in time, but we’ll reschedule once you’re better (hospital note required).
Bundle Policy
- The same cancellation and reschedule policies apply to bundle appointments.
- No cancellations or refunds once a bundle has started.
- Appointments must be used within 2 weeks, unless delayed due to our availability.
- Unused appointments without prior agreement will be lost and cannot be refunded or rescheduled.
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ChairFLEX Exercise Class
We're introducing a FREE monthly virtual chair-based exercise class designed to boost energy, maintain strength and bring joy to adults registered with a GP in Torbay, UK.