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Our standard service fees only apply to all bookings within the Torbay area. If you are making a booking outside of Torbay (i.e., Newton Abbot, Teignmouth, etc.), please also book the appropriate travel fee separately. If you have booked a follow-up bundle and live outside Torbay, please also book the appropriate travel fee separately (you will be asked to book further travel fees for every follow-up afterward).

You may be sent a separate travel fee invoice via email if you inadvertently forget to add the appropriate additional travel fee online.

Additional travel fees are based on how far your location is from Torquay. Please use Google Maps for reference.

Please keep a record of all of your future appointments. To reschedule an appointment without incurring a charge, we require at least 24 hours notice via a written request with or without a telephone call. 

We permit one reschedule request for each appointment. Once rescheduled, your appointment is no longer eligible for further rescheduling or cancellation.

Requests to reschedule within less than 24 hours of the appointment time will be liable to a late cancellation charge if you wish to proceed. The charge will be the full fee of the appointment being rescheduled.

Cancellation requests within less than 48 hours of the appointment time will be liable to a late cancellation charge. The charge will be the full fee of the appointment being cancelled. 

As an alternative, we could offer to reschedule your appointment instead to avoid a late cancellation charge. We permit one reschedule request for each appointment. Once rescheduled, your appointment is no longer eligible for further rescheduling or cancellation.

Please note that the refund process could take up to 7-14 working days to complete from the initial request.

Please contact us if you need to cancel or reschedule your booking.