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Our standard service fees apply only to bookings within the Torbay area. For bookings outside Torbay (e.g., Newton Abbot, Teignmouth), please book the appropriate travel fee separately. 

If you’ve booked a follow-up bundle and live outside Torbay, remember to book a travel fee for each follow-up appointment.

If the travel fee is not added or the incorrect distance is chosen, you may receive a separate invoice via email. Travel fees are calculated based on distance from Torquay—use Google Maps for reference.

Please keep a record of all of your future appointments. To reschedule an appointment without incurring a charge, we require at least 24 hours notice via a written request with or without a telephone call. 

We permit one reschedule request for each appointment. Once rescheduled, your appointment is no longer eligible for further rescheduling or cancellation.

Requests to reschedule within less than 24 hours of the appointment time will be liable to a late cancellation charge if you wish to proceed. The charge will be the full fee of the appointment being rescheduled.

Cancellation requests within less than 48 hours of the appointment time will be liable to a late cancellation charge. The charge will be the full fee of the appointment being cancelled. 

As an alternative, we could offer to reschedule your appointment instead to avoid a late cancellation charge. We permit one reschedule request for each appointment. Once rescheduled, your appointment is no longer eligible for further rescheduling or cancellation.

Please note that the refund process could take up to 7-14 working days to complete from the initial request.

Please contact us if you need to cancel or reschedule your booking.