Book Online
Book an appointment via our Online Booking System.
Please request an invoice via email for advanced payment if unable to book online. Initial assessments could be requested to be paid via tap-and-pay during the day, but follow-ups require advance payment.
*Additional travel fee applies for bookings outside of Torbay (please include when booking online)*
We’ve set dedicated days for different areas to ensure timely appointments and reduce travel emissions.
Booking on your area’s scheduled day means more available slots, less travel time and a positive environmental impact!
Additional Travel Fees
- Standard Service Fees: Apply only to bookings within the Torbay area.
- Bookings Outside Torbay (e.g., Newton Abbot, Teignmouth): Please book the appropriate travel fee separately.
- Follow-Up Bundles: If you live outside Torbay, ensure you book a travel fee for each follow-up appointment.
- Incorrect or Missing Travel Fees: If the travel fee is not added or the wrong distance is selected, you may receive a separate invoice via email.
- Travel Fee Calculation: Travel fees are based on distance from Torquay. Use Google Maps for reference to ensure accuracy.
24-hour Rescheduling Policy
- Rescheduling with 24+ hours’ notice: No charge.
- Rescheduling within 24 hours: 50% service fee applies for your next appointment.
- One-time reschedule rule: You can reschedule once per appointment. After that, the full fee applies for further changes.
48-hour Cancellation Policy
- Canceling with 48+ hours’ notice: No charge.
- Canceling with less than 48 hours’ notice: Full appointment fee applies.
Illnesses & Emergencies
- If you're unwell (non-emergency):
- Notify us at least 12 hours before your appointment: Reschedule with no additional charge or 50% service fee applies if you decide to completely cancel the appointment.
- Less than 12 hours' notice: Full fee applies.
- Hospital or serious emergencies: No charge if informed at least 2 hours in advance. Full fee may apply if not informed in time, but we’ll reschedule once you’re better (hospital note required).
Bundle Policy
- The same cancellation and reschedule policies apply to bundle appointments.
- No cancellations or refunds once a bundle has started.
- Appointments must be used within 2 weeks, unless delayed due to our availability.
- Unused appointments without prior agreement will be lost and cannot be refunded or rescheduled.
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